We have a forum common response for this called ‘ Mozilla account contact form‘ and a clipping in Verint called ‘ Mozilla account contact form‘ that you can use at your convenience. If you’re a forum contributor or you have access to Verint, please help us direct any questions related to Mozilla account to the Mozilla account contact form. Implication for the Forum & Social Support contributors Users who submit a question from this contact form will also be handled by dedicated support agents. This type of support can be accessed from the login prompt. We also introduced login-less support for account holders who lose access to their account. Questions submitted to Mozilla account contact form will be handled by dedicated support agents who are better equipped to deal with PII as well as have access to the infrastructure to solve a more complex case. Users with Mozilla account issues can now submit their questions to the Mozilla account contact form that can be accessed from the Get Help fly-out menu. If you’re contributing to Mozilla Support, here’s what you need to know about the new support flow: With the momentum of Firefox account rebrands to Mozilla account, the Customer Experience team has prepared a new flow to support this transition as well as building the foundation for a better support experience for account’s holders in the long run. recovery key) or, ultimately, the lack of infrastructure to support users with account’s recovery issues without having them losing their data. The lack of safety measures to deal with PII (Personal Identifiable Information) in the forum, the ambiguity on some security terminologies (recovery codes vs. If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems.
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